CPH Policy

Terms and Conditions

Introduction

Welcome to Crosslinks Production House! These terms and conditions outline the rules and regulations for the use of our website and our services.

Consent

By accessing our website, you agree to these terms and conditions. If you disagree with any part of these terms, you may not access the website.

Intellectual Property Rights

The content, design, and layout of this website are the property of Crosslinks Production House and are protected by copyright laws.

Limitation of Liability

We strive to provide accurate and up-to-date information on our website, but we make no warranties or guarantees about the completeness, accuracy, reliability, or suitability of the information.

External Links

Our website may contain links to external websites that are not operated by us. We have no control over the content and availability of these sites and are not responsible for any damages or losses incurred from their use.

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

Changes to Terms

We reserve the right to modify or replace these terms and conditions at any time. Your continued use of the website after any changes indicates your acceptance of the modifications.

Governing Law

These terms and conditions are governed by the laws of India and any disputes arising from them shall be subject to the jurisdiction of the courts in India.

If you have any questions or concerns about these terms and conditions, please contact us at hello@cphfilms.com or +91 84602 80468 / +91 80002 55515.

Privacy Policy

Information We Collect

We may collect personal information from you when you visit our website, subscribe to our newsletter, fill out a form, or interact with our website in any other way. The types of personal information we may collect include:

Name
Email address
Phone number
Company name
Address
IP address
Browser type
Other information you voluntarily provide

How We Use Your Information

We may use the personal information we collect for the following purposes:

To provide and improve our services
To respond to inquiries and communicate with you
To send periodic emails, newsletters, and marketing communications
To personalize your experience on our website
To analyze website usage and trends
To comply with legal obligations

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

With your consent
To trusted service providers who assist us in operating our website and providing services
To comply with legal requirements or protect our rights
In connection with a merger, acquisition, or sale of assets

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure.

Your Rights

You have the right to access, update, correct, and delete your personal information. You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails.

We may use cookies and similar tracking technologies to collect information about your browsing behavior on our website. You can control cookies through your browser settings and opt out of certain tracking by adjusting your preferences.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at hello@cphfilms.com or +91 84602 80468 / +91 80002 55515.

Copyright Policy

Introduction

Welcome to Crosslinks Production House ("we," "us," or "our"). This Copyright Policy outlines the rights and restrictions regarding the use, reproduction, and distribution of the content (e.g., videos, images, text) on our website and other social media platforms/websites.

Ownership of Content

All content available on our website, including but not limited to videos, images, text, graphics, logos, and design elements, is the property of Crosslinks Production House or its content suppliers and is protected by copyright laws.

Permitted Use

You may view, download, and print content from our website for personal, non-commercial use only. You may not modify, reproduce, distribute, or publicly display any content from our website without prior written consent from Crosslinks Production House.

We respect the intellectual property rights of others and expect our users to do the same. If you believe that any content on our website infringes your copyright, please notify us immediately at hello@cphfilms.com with the following information:

A description of the copyrighted work you believe has been infringed.
The URL(s) or location(s) of the allegedly infringing content.
Your contact information, including name, address, phone number, and email address.
A statement by you, made under penalty of perjury, that the information provided is accurate and that
you are the copyright owner or authorized to act on behalf of the copyright owner.

Digital Millennium Copyright Act (DMCA) Compliance

We comply with the provisions of the Digital Millennium Copyright Act (DMCA) regarding the removal of infringing content from our website. Upon receipt of a valid DMCA takedown notice, we will promptly remove or disable access to the allegedly infringing content.

If you have any questions or concerns about our Copyright Policy or the use of the content on our website, please contact us at hello@cphfilms.com or +91 84602 80468 / +91 80002 55515.

Refund and Cancellation Policy

Refund Policy

Crosslinks Production House ("we," "us," or "our") strives to provide high-quality video production services to our clients. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy below:

1. Eligibility for Refunds

Refunds may be issued under the following circumstances

If the client cancels the project before any work has commenced, a partial refund will be provided.
If the client is dissatisfied with the initial draft or storyboard and requests a refund within 24 hours of receiving the draft, a partial refund may be provided at our discretion.
If we are unable to deliver the agreed-upon video production services due to unforeseen circumstances or technical issues, a partial refund will be provided.

2. Non-Refundable Deposit

A non-refundable deposit may be collected from the client to secure the project and ensure commitment. This deposit will be specified in the client agreement and will not be refunded in the event of cancellation by the client.

3. Refund Process

To request a refund, please contact us at hello@chpfilms.com with your refund request and the reason for your dissatisfaction.
Refunds will be processed within 30 business days of approval and will be issued to the original payment method used for the transaction.

Cancellation Policy

1. Client-Initiated Cancellations

Clients may cancel their projects at any time by providing written notice to us.
If the client cancels the project after work has commenced but before the final deliverables have been provided, the refund will not be provided at our discretion.
If the client cancels the project after the final deliverables have been provided, the client remains obligated to pay the full amount of the project.

2. Crosslinks Production House Initiated Cancellations

In rare cases where we are unable to fulfill our obligations due to unforeseen circumstances or technical issues, we reserve the right to cancel the project.
In such cases, a partial refund will be provided to the client.

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at hello@cphfilms.com or +91 84602 80468 / +91 80002 55515.

Social Media Policy

Purpose

The purpose of this policy is to provide guidelines for the use of social media by employees, contractors, and representatives of Crosslinks Production House ("the Company") in a professional and responsible manner.

Guidelines

Professional Conduct: When representing the Company on social media platforms, employees are expected to conduct themselves in a professional manner and adhere to the Company's code of conduct and values.
Accuracy and Integrity: Employees should ensure that the information shared on social media is accurate, truthful, and does not misrepresent the Company or its products and services.
Respect and Courtesy: Employees should interact with others on social media with respect, courtesy, and professionalism, refraining from engaging in any form of harassment, discrimination, or offensive behavior.
Confidentiality: Employees should not disclose any confidential or proprietary information about the Company, its clients, or its business operations on social media without proper authorization.
Personal Use: While employees are encouraged to engage with the Company's social media accounts, they should maintain a clear distinction between personal and professional use and avoid sharing personal opinions or information that may reflect negatively on the Company.

Compliance

Employees are expected to comply with this policy at all times when using social media on behalf of the Company. Violations of this policy may result in disciplinary action, up to and including termination of employment.

Review and Updates

This policy will be reviewed periodically and updated as necessary to ensure its effectiveness and relevance in light of changes in technology, social media platforms, and Company policies.

Ethics Policy

Purpose

The purpose of this Ethics Policy is to establish guidelines for ethical conduct and behavior for employees, contractors, and representatives of Crosslinks Production House ("the Company").

Core Principles

Integrity: We are committed to conducting our business with honesty, integrity, and transparency in all dealings with clients, suppliers, partners, and colleagues.
Professionalism: We uphold the highest standards of professionalism and strive to deliver quality services and products that meet or exceed client expectations.
Respect: We respect the dignity, diversity, and rights of all individuals and treat others with fairness, kindness, and empathy in all interactions.
Confidentiality: We safeguard confidential and proprietary information entrusted to us by clients, colleagues, and partners and refrain from disclosing such information without proper authorization.
Compliance: We comply with all applicable laws, regulations, and Company policies and avoid engaging in any conduct that may violate legal or ethical standards.

Reporting Violations

Employees are encouraged to report any violations of this Ethics Policy or concerns about unethical behavior to their supervisor, HR department, or designated compliance officer. Reports will be handled confidentially and investigated promptly and thoroughly.

Consequences of Violations

Violations of this Ethics Policy may result in disciplinary action, up to and including termination of employment or contract, depending on the severity of the violation and the individual's history of compliance.

Review and Updates

This Ethics Policy will be reviewed periodically and updated as necessary to ensure its effectiveness and relevance in light of changes in laws, regulations, and Company policies.

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